Community Outreach Specialist: Description

Distinguishing characteristics of work

UniVida Medical Centers is seeking a Community Outreach Specialist who is to build trusted relationships with members across UniVida Medical Centers health care life cycle. The Community Outreach Coordinator is responsible for cultivating, maintaining, and building relationships with community partners to drive new members referrals to all UniVida Medical Centers and contribute towards growth targets. This role requires a mix of strong interpersonal skills and established sales acumen to connect with prospective members on an individual level and contribute to the centers’ growth objectives and build relationships within the Miami-Dade and Broward communities. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution to ensure membership retention.

Example of Duties

Coordinate events, working to develop strategic marketing plans and implement them at the client/caregiver and referral source level.
Coordinate meetings with physicians, attending health fairs and events, partnering, and collaborating with all current and future funding sources to obtain referrals.
Ensure progress reports are sent to physicians of members served on a regular basis.
Evaluate, build, nurture, and cultivate relationships with individual seniors and business-to-business partnerships to generate new member opportunities
Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with UniVida Medical Centers values and mission.
Meet and exceed defined monthly, quarterly, and annual enrollment goals and expected center growth targets
Meet with seniors, physicians, and houses of worship to share information about ability to meet their care needs or member’s care needs.
Cultivate strong relationships with community members to keep UniVida Medical Centers as their top provider choice when referring members.
Partner with community officials, businesses, and senior outreach programs to develop events to grow client base
Ensure external funding sources and Sponsors are invited to community events to ensure continued engagement to our programs.
Follow up with event attendees to post events.
Track results of various events to refine approach over-time to maximize impact (Evaluate effectiveness of outreach activities)
Design, implement and evaluate innovative outreach activities
Answer basic questions related members services after orientation.
Welcome and educate new members on all the UniVida Medical Centers Health integrated care services. Assist and care for new member for the first 3 months to avoid disenrollment and throughout effectivity of member.
Recruiting and taking inbound calls for members calling their doctor offices.
Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties.
Coordinates the provision of multiple services to members performing a full range of administrative support services for medical offices including registration and scheduling of members, tests, and other related duties.
Responsible for providing the highest level of members/customer satisfaction.
Verifies and updates demographic, insurance, and other members information in Advanced MD (EMR).
Obtain new member referrals from new or existing members.
Provides adequate notes and documentation within (EMR) platform to ensure patient satisfaction.
Analyze members opinions and develop new techniques to ensure, retention.
Primary focus is to retain active members and reinstate inactive members, while providing a positive member experience.
Responds and resolves members inquiries and resolve service complaints fairly and effectively in a timely manner, according to processes and procedures and collects related data.
Perform other duties as assigned by manager.

Desirable knowledge, abilities and skills

Ability to build strong community relationships
Ability to work with a results-driven and goal-oriented mindset to achieve objectives despite challenges and roadblocks
Ability to thrive in ambiguous settings and identify next steps
Ability to work under general direction and independently
Ability to work in an ever-changing environment with enthusiasm
Ability to handle multiple activities which often have very limited timeframes
Ability to work with and empower others
Ability to identify and build relationships with community organizations and agencies related to the program.
Ability to provide services in a culturally sensitive manner.
Ability to communicate verbally with culturally diverse individuals at all levels within and outside the organization.
Ability to work cooperatively and effectively with coworkers and citizens whose backgrounds may differ from one’s own.
Ability to organize assignments and manage time to complete tasks based on centers deadlines.
Ability to work independently and as part of a team
Ability to have good time management skills
Ability to provide after-hours service as needed
Ability to teach, engage and disseminate information accurately to recruit members
Proficient computer skills
Excellent listening and communication skills, both verbal and written
Excellent people skills
Well-groomed, professional appearance
Good at decision-making
Problem-solving skills and decision-making skills
Empathetic, patient, understanding and honest
Reliable and adaptable
Must be able to maintain client’s confidentiality
Must be ethical
Must be able to relate with people from diverse lifestyles and cultures
Good planning and organization skills

Minimum training and experience

High School or Equivalent
1+ years of customer service experience.
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Ability to multitask with multiple applications and monitors.
You will be asked to perform this role in an office setting or other company location.
6+ months of experience working with confidential and sensitive information.
6+ months of experience with clerical and administrative functions.
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. Experience with Microsoft Excel (saving, reading, and editing spreadsheets).

To apply for the Community Outreach Specialist position, please fill out the following form: