Front Desk/Receptionist: Description

Role and Responsibilities

• Welcome patients and visitors in person or via telephone, responding and guiding on all inquiries
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding providers of services timeframe
• Comforts patients by anticipating patient’s anxieties, answering patient’s questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient records by obtaining, recording and updating personal information and demographics
• Helps patients in distress by responding to their needs
• Protect patient’s rights by maintaining confidentiality of medical, personal and financial information
• Perform other duties and functions as requested by supervisor or manager

Qualifications, Skills, and Education Requirements

• High school diploma or GED required
• Basic computer knowledge
• Excellent customer service and professionalism
• Attention to detail and quality focus
• Telephone and scheduling skills
• Time management
• Multi-tasking

To apply for the Front Desk/Receptionist position, please fill out the following form: