IT Specialist: Description

Distinguishing characteristics of work

An IT Specialist troubleshoots problems and answers staff questions to prevent downtime, while enhancing the use of hardware, software, peripheral equipment, and operating systems. He/she provides technical assistance, support, and advice to the Legislature staff

Example of Duties

• Provides clients with information by designing methods to collect and retrieve data. Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.
• Collects data by identifying sources of information and designing survey and collection methods.
• Organizes information by studying, analyzing, interpreting, and classifying data.
• Resolves retrieval problems by altering design to meet requirements.
• Prepares reports by collecting, analyzing, and summarizing information.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting system changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
• Maintains database by entering data.

Desirable knowledge, abilities and skills

• Technical understanding
• Process improvement
• Data processing
• Reporting research results
• Networking knowledge
• Presenting technical information
• Written communication
• Operating systems
• Reporting skills
• Client relationships
• Documentation skills

Minimum training and experience

• Bachelor’s degree in computer science, mathematics, or engineering preferred.
• Minimum of 1 years of experience in IT
• Experience working with following environments: Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage, Azure, KACE 1000
• Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
• Working knowledge of scripting languages (Powershell, Bash, Java, etc.)

To apply for the IT Specialist position, please fill out the following form: