Patient Services Coordinator are an extension of the Univida Front Desk workforce and as an extension therefore responsible for answering inbound/ outbound calls. Patient Services Coordinator makes use of company policies to obtain First Call Resolution on every call with emphasis on patient centered, service focused, results oriented and trustworthy communication. Patient Services Coordinator is often the first point of contact for customers’ and patient issues. Patient Services Coordinator is required to have a commitment to customer/patient satisfaction and an ability to make quick and accurate decisions. The Patient Services Coordinator is here in support and promotion of the Univida mission of delivering the best medical care.
Answer incoming customer /patient phone calls with member advocacy at the forefront and considering metric guidance to ensure our resources are equally available to all Univida patients.
Making and confirming patient medical and transportation appointments in Advanced MD.
Maintain customer/patient satisfaction ratings based on explicit criteria set forth by the company
Take a minimum amount of 60 inbound calls.
Must maintain an Occupancy rate of 84% or greater .
Must adhere to the department’s most updated adherence/attendance policy
Must obtain a minimum of 90% in Quality Assurance Scores.
Company and government compliant documentation is required. Responds to emergency care, urgent care or medical advice to via the appropriate channels and by following the corresponding protocols. Patient Safety is first.
Attend and actively engage in all mandatory training sessions to stay updated on services or company policy changes
All process and routing protocols must be adhered to consistently and routinely
Proficient in Microsoft office
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends if needed
Strong problem-solving abilities
Call management and patient de-escalation skills
Ability to work with behavioral health patients
Required: High school diploma or GED.
Experience with technology and the ability to function in multiple software applications.
Must be able to speak, read and write English and Spanish
Preferred but not required: Previous experience in a physician’s office, clinic, or hospital.
Medical terminology knowledge.
This position works under usual office conditions. The associates are required to work at a work computer as well as be on the phone for defined periods of time. Must be able to stand, sit, walk and occasionally climb. The candidate must be able to work a full shift and accept a schedule within the business hours of the department. Physical demands include ability to lift to 50 lbs. Employee must be able to transition to work at home in case of a change in business direction or as a consequence of a local or national health crisis. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply for the Patient Services Coordinator position, please fill out the following form:
UniVida Medical Centers arose out of the need to improve the quality of medical care in our community. Our company is based on delivering optimal and personalized patient care. Excellence of care is achieved through the collaboration of the highest qualified physicians in the community, delivery of world-class services, leading-edge technology, education, and focus on preventative care
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