Referral Coordinator: Description

Example of Duties

• Maintain ongoing tracking and appropriate documentation on referrals
• Ensure complete and accurate patient demographic and current insurance information
• Assist patient with scheduling appointments through PM/EMR assigned by organization
• Provide administrative support
• Review details and expectations about referrals with patients
• Establish and maintain relationships with identified service providers
• Responsible for scheduling consultations, diagnostic testing and surgical procedures
• Responsible to schedule and notify patients of scheduled appointment via phone and mail
• Responsible for verifying eligibility and benefits through insurance companies including obtaining prior authorization
• Protects patient confidentiality, making sure protected health information is secured by not leaving it unattended
• Answer phone calls referral related and offer assistance to ensure 1st call resolution
• Follow up on patient referral inquires not immediately resolved and assist with follow-up
• Assist as needed or directed with other departments or business needs

Desirable knowledge, abilities and skills

• High school diploma or graduation equivalency degree (GED)
• 1-2 years of relevant experience with managed care referral preferred
• Strong customer service
• Effective verbal and written communication skill
• Bilingual English/Spanish
• Computer skills including knowledge of relevant software
• Ability to multitask in a fast pace environment
• Excellent time management and organizational skills

To apply for the Referral Coordinator  position, please fill out the following form: