Care Manager: Description

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Distinguishing characteristics of work

UniVida Medical Centers is seeking a Care Manager to perform care management for patients with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize patient health care across the care continuum.

Supervisory responsibilities

No supervisory responsibilities

Example of Duties

• Support and coordinate care with the patient’s primary care provider and other specialists as applicable
• Assist with identifying high risk population (i.e., high utilizers, multiple co-morbidities, polypharmacy, non-compliant, at risk for readmission, oxygen dependent, bed and wheelchair bound etc…)
• Conduct assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment(s) for patients enrolled in Care/Disease Management
• Provide patients with education on medical condition and co-morbidities
• Ensures patient access to services appropriate to their health needs (i.e. community resources, social services, behavioral etc…)
• Implement care plans by facilitating patient needs as appropriate related to medical, psycho-social, and psychiatric needs.
• Coordinate internal and external resources to meet patients’ needs
• Monitor and maintain inventory on urgency medications and supplies
• Assist and coordinate care regarding medical urgencies, not limited to assisting with IV’s, wound care, medication administration etc.…
• Participate in Interdisciplinary Care Team (ICT) meetings with patient’s provider to communicate patients progress with his/her treatment plan, discuss complex issues or barriers to care
• Performs duties telephonically or on-site such as at hospitals for discharge planning
  • Abide by Transition of Care (TOC) program description requirement
  • Communicate and coordinate with hospital and health plans concurrent reviewer
• Complete Population Health Program activities and meet Key Performance Indicators as required in policies and procedures
  • TOC
  • High-Risk Complex
  • Disease Management (Diabetes, CHF, COPD)
  • Telehealth
• Assist in problem solving with providers, utilization or service issues, prior authorization requests and long-term care application
• Implement activities to promote cost savings such as:
  • Potentially prevent admissions by coordinating outpatient care
  • Reduce readmissions (Target 10%)
  • Improve Generic Dispensing Rate
• Improve staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluation the application of learning to changes in treatment results
• Assist patients with coordinating care pertaining to HEDIS/Preventive health screenings. (Target 5 Stars in all part C and Part D measures, 4 stars in Readmissions)

Desirable knowledge, abilities and skills

• Strong written and verbal communication skills
• Bi-lingual preferred
• Time-management and organizational skills
• Problem solving skills- Think critically and find potential solutions to problems
• Skills with Windows-based operating systems and EHR
• Skills in operating phones, computers, software and other IT systems.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.

Minimum training and experience

• High school education of higher
•  At least two years of related work experience are preferred.
• Licenses and/or certifications: Medical Assistant, LPN, Registered Nurse, or Foreign Medical Practitioner or equivalent medical experience

Physical demands

This position works in one of our medical clinics. The employee is required interact with patients face to face and/or telephonically. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To apply for the Care Manager position, please fill out the following form:

Ultrasound Technician: Description

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Distinguishing characteristics of work

Ultrasound Technicians are directly involved in patient care, helping physicians diagnose and detect diseases and other medical concerns. Responsible for using the ultrasound equipment to help visualize internal anatomy functions. Their duties include calibrating and manipulating ultrasound equipment to conduct appointments, taking pictures or videos of potential abnormalities and discreetly notifying medical personnel if they identify something concerning.

Example of Duties

• Use sonographic equipment to identify and observe the area(s) of concern.
• Prepare the exam room for examinations and ultrasound procedure.
• Report to the appropriate medical staff of any abnormalities that require immediate attention.
• Maintain sonography equipment and report machinery failure.
• Conduct scan tests and write reports based on the results.
• Use the ability to solve problems and make decisions.
• Manage several patients and priorities and be able to adapt to a fast-paced work environment
• Work under minimal supervision and cooperate with other team members.
• Manage multiple priorities and projects, and display flexibility in a fast-paced work environment.
• Display good work ethic and friendly and cheerful disposition.
• Pursue professional development for the continual improvement of patient care.
• Works with calibration company for annual inspections.
• Communicate with referring primary care physician and discuss case.
• Keep clear records through EMR, PACS and Clearinghouse.
• Perform other assigned duties as needed.

Desirable knowledge, abilities and skills

• Knowledge of sonogram standards, requirements and regulations.
• Knowledge of sonogram equipment safety, cleanliness and infection control policies and regulations.
• Knowledge of ultrasound equipment uses and maintenance.
• Ability to effectively operate sonographic equipment.
• Ability to evaluate sonograms in order to acquire appropriate diagnostic information.
• Ability to integrate diagnostic sonograms, laboratory results, patient history and medical records and adapt sonographic examination as necessary.
• Ability to use independent judgment to acquire the optimum diagnostic sonographic information in each examination performed.
• Ability to evaluate, synthesize and communicate diagnostic information to the attending physician.
• Ability to communicate effectively with the patient and the health care team, recognizing the special nature of sonographic examinations and patient’s needs.
• Ability to establish and maintain effective working relationships with the public and health care team.
• Ability to perform work accurately and thoroughly.
• Ability to use a computer and electronic medical record.
• Ability to pay attention to the minute details of a project or task.
• Ability to adapt easily to changing conditions and work responsibilities.
• Ability to complete assigned tasks under stressful situations.
• Excellent communication skills, both verbal and written.
• Excellent people skills. Ability to meet patients and others needs while following medical centers policies and procedures.
• Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.

Minimum training and experience

• High School Diploma or GED
• Associate degree or higher preferred
• 1+ year of Ultrasound experience preferred
• Preferred certification by American Registry for Diagnostic Medical Sonography (ARDMS).
• Proficient computer skills
• Proficient in both English and Spanish

Physical demands

• Frequent standing, walking, grasping, carrying, reaching, bending, stooping and speaking.
• Heavy lifting: up to 100 pounds maximum with frequent lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed.
• May need to lift or turn patients who are disabled, with assistance if needed.
• Frequent use of computer, keyboard, copy and fax machine and phone.

To apply for the Ultrasound Technician position, please fill out the following form:

X-Ray Technician: Description

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Distinguishing characteristics of work

Perform X-Ray Technician for diagnostic purposes. Follow established radiologic requirements and regulations to ensure patient care and safety.

Example of Duties

• Prepare patients for radiologic procedures. Accompany patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during scan.
• Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination. Take x-rays following established radiologic requirements and regulations to ensure patient care and safety.
• Use radiation safety measures and protection devices to ensure safety of patients and team members.
• Maintaining diagnostic imaging equipment and materials. Report equipment malfunctions to Practice Manager or supervisor.
• Positioning patients for diagnostic imaging examinations.
• Advising and supporting patients.
• Shielding patients from unnecessary exposure to X-rays or radiation.
• Following physician orders to ensure accuracy of image capture.
• Evaluation of captured images for clarity and accuracy.
• Keeping clear records through EMR, PACS and Clearinghouse
• Communicate with referring primary care physician and discuss case.
• Perform related administrative duties including completing necessary forms, labeling films and film envelopes and maintaining procedure logs.
• Retrieve radiologic orders from and input related data into the electronic medical record.
• Serve as a back-up for clinical team members as needed by controlling patient flow, performing EKG tests, obtaining blood pressure measurements, documenting vital signs in the EMR and administering injectables.
• Perform other assigned duties as needed.

Desirable knowledge, abilities and skills

• Knowledge of radiologic standards, requirements and regulations.
• Knowledge of radiologic safety, cleanliness and infection control policies and regulations.
• Knowledge of radiologic equipment uses and maintenance.
• Ability to perform work accurately and thoroughly.
• Ability to use a computer and electronic medical record.
• Ability to pay attention to the minute details of a project or task.
• Ability to adapt easily to changing conditions and work responsibilities.
• Ability to complete assigned tasks under stressful situations.
• Excellent communication skills, both verbal and written.
• Excellent people skills. Ability to meet patients and others needs while following medical centers policies and procedures.
• Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.

Minimum training and experience

• High School Diploma or GED
• Associate degree or higher preferred
• Certified Radiologic Technologist license is required
• 1+ year of Radiologic Technician experience preferred
• Proficient computer skills
• Proficient in both English and Spanish.

Physical demands

• Frequent standing, walking, grasping, carrying, reaching, bending, stooping, speaking and occasional sitting
• Heavy lifting: up to 100 pounds maximum with frequent lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed
• May need to lift or turn patients who are disabled, with assistance if needed
• Frequent use of computer, keyboard, copy and fax machine and phone

To apply for the X-Ray Technician position, please fill out the following form:

Front Desk/Receptionist: Description

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Role and Responsibilities

• Welcome patients and visitors in person or via telephone, responding and guiding on all inquiries
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding providers of services timeframe
• Comforts patients by anticipating patient’s anxieties, answering patient’s questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient records by obtaining, recording and updating personal information and demographics
• Helps patients in distress by responding to their needs
• Protect patient’s rights by maintaining confidentiality of medical, personal and financial information
• Perform other duties and functions as requested by supervisor or manager

Qualifications, Skills, and Education Requirements

• High school diploma or GED required
• Basic computer knowledge
• Excellent customer service and professionalism
• Attention to detail and quality focus
• Telephone and scheduling skills
• Time management
• Multi-tasking

To apply for the Front Desk/Receptionist position, please fill out the following form:

Center Administrator: Description

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Role and Responsibilities

• Plans, administers, and directs all services rendered at the medical center in conjunction with the center’s clinical staff.
• Assists in the development of the Center budgets.
• Ensures compliance with Regulatory Agencies guidelines are followed and met.
• Interviews hires & terminates Center staff as required by the organization
• Handles necessary employee discipline fairly and objectively, in consultation with the Human Resources Department.
• Trains employees at the medical centers.
• Reviews all daily logs and time sheet summaries to ensure documentation and communication notes have been turned in and are accurate.
• Manages patient flow at the Center and ensures the availability of services and efficient utilization of resources.
• Provides thorough, objective, and timely 90-day and annual staff performance evaluations for staff reporting to the administrator.
• Works with the multidisciplinary departments to ensure the center is working well & meets its needs.
• Ensure medical center equipment and needs are met.
• Assist with quality care and stars measure to ensure patient care outcomes excel.
• Perform other functions and duties as requested by supervisor or manager.

Qualifications, Skills, and Education Requirements

• High school diploma or GED required (Bachelor’s Degree preferred)
• Minimum 3 years’ experience supervising in a healthcare facility.
• Bilingual (English and Spanish)
• Basic computer knowledge
• Excellent interpersonal skills & customer service
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Must be detail-oriented and highly organized
• Must be able to always maintain confidentiality

To apply for the Center Administrator position, please fill out the following form: