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Driver (Transportation) : Description


The medical center driver is a critical role within the medical facility, responsible for ensuring the transportation of patients, staff, and medical supplies in a safe and timely manner. By adhering to traffic laws, maintaining vehicle safety, and providing excellent customer service, the medical center driver plays a vital role in the daily operations of the medical facility.

  • Follow transportation workflow & guidelines for medical center
  • Transport consumer and/or packages to and from destinations
  • Report to Transportation dispatcher
  • Follow route guidance as managed by Dispatcher at medical centers
  • Ensure all vehicles are inspected daily & meet the FDOT standards & report any damages to Dispatcher.
  • Ensure the vehicles are clean, post cadence vehicle washes
  • Input & report problems with vehicles to Dispatcher.
  • Arrive at destinations on schedule
  • Confirm patient pick-up times during regular business hours. If this function needs to be performed post regular hours, notify Dispatcher to ensure OT is approved
  • Work with transportation vendors to ensure requirements & guidance’s are met
  • Meet companies’ vision and mission of customer service excellence standards, including uniform requirements.
  • Always interact with clients professionally
  • Report all accidents immediately to Dispatcher/ supervisor.
  • Perform other duties & functions as requested by Dispatcher.
  • A valid driver’s license of at least three years
  • Excellent navigation skills and proficiency in using navigation applications to find delivery locations.
  • Time management to keep on track and stay on schedule
  • Strong communication and interpersonal skills, with the ability to interact professionally with patients, medical staff, and other medical center personnel.
  • Empathy and patience to interact with patients.
  • Minimum of 3-5 years of experience required.
  • High school diploma or GED (Preferred)

 

To apply for the Driver (Transportation) position, please fill out the following form:



Credentialing Supervisor : Description


The credentialing Supervisor is responsible for overseeing the processes and systems related to obtaining and maintaining the necessary certifications and licenses required for individuals or organizations in various industries Their responsibilities include reviewing and verifying credentials, communicating with healthcare providers and regulatory bodies, maintaining compliance, auditing the credentialing process, and reporting progress. The ideal candidate for this role has a strong organizational and problem-solving ability, as well as a deep understanding of healthcare credentialing regulations.

  • Develop and maintain credentialing policies and procedures to ensure compliance with industry standards and regulations.
  • Conduct thorough background checks and screenings on all individuals seeking to obtain certifications or licenses.
  • Investigate any discrepancies or potential issues that may arise during the credentialing process.
  • Ensure that the providers meet the necessary standards and that they are properly credentialed to practice within a specific healthcare system or network.
  • Maintain open lines of communication with all parties involved to ensure the smooth progress of the credentialing process.
  • Coordinate with relevant regulatory bodies to obtain necessary certifications or licenses on behalf of individuals or organizations.
  • Monitor expiration dates and ensure that certifications and licenses are renewed on time.
  • Maintain accurate and updated records of certifications, DEA certificates and licenses, including expiration dates and renewal requirements.
  • Provide guidance and support to individuals or organizations throughout the credentialing process.
  • Collaborate with other departments or stakeholders to ensure smooth operations and compliance with regulatory requirements.
  • Stay abreast of industry trends and developments to continuously enhance the credentialing program and procedures.
  • Stay updated on the latest changes in credentialing guidelines and regulations and provide guidance and training to healthcare providers and staff to ensure compliance with these requirements.
  • Prepares regular reports and provides updates to the healthcare organization regarding the status of credentialing, any issues or concerns, and any required actions. They ensure compliance with internal reporting standards and external regulatory requirements.
  • Performs other related duties as assigned.
  • Bachelor’s degree in business administration, healthcare administration, or related field. Preferred.
  • Proven experience in credentialing or related field.
  • Knowledge of industry standards and regulations related to credentialing.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy.
  • Proficient in using credentialing software or databases.

Work may involve some driving/traveling to assigned clinics or corporate office.

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to sit, walk, stand. The incumbent must be able to work extended and flexible hours. Physical demands include the ability to lift to 50 pounds.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position.

Employees may be directed to perform job-related tasks other than those specifically presented in this description.

 

To apply for the Credentialing Supervisor position, please fill out the following form:



Staff Accountant : Description


Univida’s Staff Accountant supports the month-end closing process, including maintenance of Balance sheet Reconciliations, Bank Reconciliations, Journal entries, and other projects as assigned.  

  • Processing transactions and performing accounting duties, such as account maintenance, recording entries, and reconciling subledgers by verifying posted accounting transactions. 
  • Bank Reconciliations 
  • Credit Card Reconciliation 
  • Keeping track of prepaids and accruals. 
  • Assisting with Accounts Payable processes 
  • Assisting with month end close process. 
  • Perform other duties as assigned. 
  • Bachelor’s in accounting preferred or relevant related experience.
  • Working knowledge of Generally Accepted Accounting Principles (GAAP).
  • Ability to function in a fast-paced, energized, self-starter environment.
  • Detail orientated, organized, excellent problem-solving and communication skills.
  • Proficient with Microsoft Office, specifically Excel, and any accounting software.
  • Bilingual English Spanish (Preferred)

 

To apply for the Staff Accountant position, please fill out the following form:



Dentist: Description


The dentists at our practice play a critical role in providing comprehensive dental care to our patients. They are dedicated to providing exceptional oral health services with a focus on trustworthy, patient-centered, service-oriented, customer-driven communication. results. Our dentists serve as primary caregivers for our patients’ dental needs and uphold our mission of promoting optimal oral health.

  • Diagnosing and treating oral health conditions, diseases, and disorders.
  • Performing dental procedures such as fillings, extractions, root canals, and crown placements.
  • Conducting dental exams and assessments to determine patients’ oral health status.
  • Developing treatment plans and explaining them to patients, including potential risks and benefits.
  • Administering local anesthesia and sedation when necessary for dental procedures.
  • Educating patients on proper oral hygiene practices and preventive care.
  • Monitoring and managing patients’ oral health progress and providing follow-up care.
  • Ordering and interpreting dental X-rays and other diagnostic tests.
  • Keeping detailed patient records and maintaining confidentiality of patient information.
  • Staying current with advancements in dental technology and techniques through continuing education and professional development.
  • Be credentialed in Medicare Advantage Insurances such as Humana, Simply, CarePlus, Preferred, HealthSun, Aetna, etc.
  • Bilingual proficiency in Spanish and English for effective patient communication.
  • Medical terminology knowledge.
  • Required: High school diploma or GED.
  • Hold a valid FL Dental License.
  • Possess current CPR certification and DEA certification.
  • Have a minimum of 3 years of experience in General Dentistry.

All required by a general dentist.

To apply for the Dentist position, please fill out the following form:



Referral Coordinator: Description


 

  • Maintain ongoing tracking and appropriate documentation on referrals
  • Ensure complete and accurate patient demographic and current insurance information
  • Assist patient with scheduling appointments through PM/EMR assigned by organization
  • Provide administrative support
  • Review details and expectations about referrals with patients
  • Establish and maintain relationships with identified service providers
  • Responsible for scheduling consultations, diagnostic testing and surgical procedures
  • Responsible to schedule and notify patients of scheduled appointment via phone and mail
  • Responsible for verifying eligibility and benefits through insurance companies including obtaining prior authorization
  • Protects patient confidentiality, making sure protected health information is secured by not leaving it unattended
  • Answer phone calls referral related and offer assistance to ensure 1st call resolution
  • Follow up on patient referral inquires not immediately resolved and assist with follow-up
  • Assist as needed or directed with other departments or business needs
  • High school diploma or graduation equivalency degree (GED)
  • 1-2 years of relevant experience with managed care referral preferred
  • Strong customer service
  • Effective verbal and written communication skill
  • Bilingual English/Spanish
  • Computer skills including knowledge of relevant software
  • Ability to multitask in a fast pace environment
  • Excellent time management and organizational skills

 

To apply for the Referral Coordinator  position, please fill out the following form:



Medical Assistant: Description


UniVida Medical Centers is seeking a Medical Assistant who serves patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing; performing screening procedures. Their duties include preparing the testing room with the proper tools, walking patients through the process when inserting needles and retrieving samples and labeling samples for further analysis in medical laboratories.

  • Arrange daily activities based on urgency of requests for fluid samples
  • Identify patients and their personal information using their ID, documents or other means
  • Determine the right venipuncture method based on patient age, health, etc.
  • Reassure patients and help them relax
  • Preparing patients before drawing blood
  • Find veins that are suitable for puncture
  • Draw blood using sterilized needles, vials and other equipment
  • Ensure optimal and quantity of samples
  • Collect and distribute FOBT, PT-INR, Urine samples, etc.
  • Ensure inventory controls are met to meet patient and physicians ordering needs
  • Centrifuge blood samples
  • Expect to work with many patients varying in age and health status
  • Keep the phlebotomy workstation clean and well always organized
  • Verifying patient information and label samples correctly and send or deliver them for testing
  • Working with physicians and always following their directions
  • Work with physician’s order to close HEDIS gaps.
  • Work with health plan reports to report gaps that were closed.
  • Work with practice management system to ensure patient appointments are met
  • Perform other duties and functions as requested by management
  • Highly organized, proactive, attentive to details and goal oriented
  • Ability to work with large data sets with guidance from medically trained individuals
  • Ability to successfully draw blood from patients with minimal or no complications
  • Ability to identify problems, think logically or creatively, and devise practical solutions
  • Ability to prioritize and carry out work assignments independently and efficiently
  • Ability to work with many diverse people
  • Ability to work independently and be self-directed and flexible
  • Ability to prioritize
  • Ability to perform functions with minimal supervision.
  • Ability to work at a high-volume level of accuracy
  • Ability to adapt easily to changing conditions and work responsibilities
  • Ability to complete assigned tasks under stressful situations
  • Establishes and maintains effective working environment
  • Excellent communication skills, both verbal and written
  • Excellent people skills while following medical centers policies and procedures.
  • Proficient computer skills
  • Strong level of confidentiality due to the sensitivity of materials and information handled.
  • Strong interpersonal skills
  • Displays compassionate leadership in dealing with direct reports
  • High school diploma or graduation equivalency degree (GED)
  • Phlebotomy certification and diploma
  • Proven experience working as a phlebotomist
  • Ability to successfully draw blood from patients with minimal or no complications
  • Empath and interpersonal skills for working with patients
  • Frequent standing, walking, grasping, carrying, reaching, bending, stooping, speaking and occasional sitting
  • Heavy lifting: up to 25 pounds maximum with frequent lifting, carrying, pushing and pulling up, with assistance if needed.

 

To apply for the Medical Assistant position, please fill out the following form:



IT Specialist: Description


An IT Specialist troubleshoots problems and answers staff questions to prevent downtime, while enhancing the use of hardware, software, peripheral equipment, and operating systems. He/she provides technical assistance, support, and advice to the Legislature staff

  • Provides clients with information by designing methods to collect and retrieve data. Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.
  • Collects data by identifying sources of information and designing survey and collection methods.
  • Organizes information by studying, analyzing, interpreting, and classifying data.
  • Resolves retrieval problems by altering design to meet requirements.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Prepares reference for users by writing operating instructions.
  • Maintains historical records by documenting system changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
  • Maintains database by entering data.
  • Technical understanding
  • Process improvement
  • Data processing
  • Reporting research results
  • Networking knowledge
  • Presenting technical information
  • Written communication
  • Operating systems
  • Reporting skills
  • Client relationships
  • Documentation skills
  • Bachelor’s degree in computer science, mathematics, or engineering preferred.
  • Minimum of 1 years of experience in IT
  • Experience working with following environments: Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage, Azure, KACE 1000
  • Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
  • Working knowledge of scripting languages (Powershell, Bash, Java, etc.)

To apply for the IT Specialist position, please fill out the following form:



APRN: Description


The Nurse Practitioner (APRN) acts as part of the clinical operations team and is responsible for providing direct patient care in Univida Medical Centers and home settings depending on the nature of the assignment. The responsibilities include but are not limited to geriatric assessment, medical history, physical exam, diagnosis and treatment, development of the plan of care, health education, physician referrals, case management referrals, follow-up, and clear documentation according to Univida’s standards for quality, service, productivity, and teamwork. It also includes the participation in clinical rounds and conferences plus in-depth documentation through written progress notes and summaries. 

  • Independently assesses acute and non-acute clinical problems. Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents, and implements a patient management plan in response to the data obtained. This also includes assisting in the development of the plan of care in addition to providing appropriate patient/ family/significant other counseling and education.
  • Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient’s cultural background, level of understanding, personality, and support systems. Serves as patient advocate.
  • Patient management includes the following:
  • Writes admission, transfers, and discharges orders.
  • Orders and interprets appropriate laboratory and diagnostic studies.
  • Orders of appropriate medication and treatments.
  • Refers patients for consultation when indicated i.e. dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.
  • Documentation through in-depth progress notes and summaries.
  • Participates in patient care rounds and conferences. Communicates patient management strategies to members of the patient care team. Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.
  • Recognizes situations which require the immediate attention of a physician, and initiates life-saving procedures when necessary.
  • Uses advanced communication skills to problem solve complex situations and to improve processes and service to patients.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Proficient with Microsoft Office Suite or similar software.
  • Ability to adapt easily to changing conditions and work responsibilities.
  • Ability to complete assigned tasks under stressful conditions.
  • Establishes and maintains an effective working environment.
  • Excellent people skills while following corporate policies and procedures.
  • Critically analyzes data and evidence for improving clinical practice.
  • Integrates knowledge from the humanities and sciences.
  • Translates research and other forms of knowledge to improve practice processes and outcomes.
  • Develops new practice approaches based on the integration of research, theory, and practice knowledge.
  • Bi/multilingual ability preferred.
  • Current Nurse Practitioner Certification (APRN) in the State of practice required
  • Current Drug Enforcement Agency (DEA) and Department of Public Safety (DPS) registration (if applicable to state), for prescription writing.
  • Is not sanctioned, excluded, or disbarred from any State or Federal Health Plan and has not Opted out of Medicare participation.
  • Willing to share malpractice history upon request

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to sit, walk, stand. The incumbent must be able to work extended and flexible hours. Physical demands include the ability to lift to 50 pounds.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.  

  • This role does not have supervisory responsibilities.
  • Work may involve some driving/traveling to assigned clinics or corporate office.
  • UniVida computers, standard and customized software applications, and tools.  

To apply for the APRN position, please fill out the following form:



Member Engagement Coordinator: Description


UniVida Medical Centers is seeking a Member Engagement Coordinator, the role of the Call Center personnel is to build trusted relationships with members across UniVida Medical Centers health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution to ensure membership retention.

Customer Service
  • Directly responsible for producing a monthly Univida Medical Centers calendar of events
  • Collaborates with the community outreach supervisor and coordinators to plan, implement, and evaluate community activities and events.
  • MUST be expert at UniVida Medical Centers services and identify any prospects/member’s needs.
  • Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations, and providers, ensuring all efforts are directed towards building Medicare and the Marketplace membership.
  • Effectively moves relationships through the “enrollment” pipeline.
  • Performs Insurance Verification of benefit coverage on all of patient’s insurance plans for each service being provided.
  • Collaborates and maintains a healthy relationship with Health plans Agents and Brokers.
  • Responsible for achieving, monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
  • Schedule, coordinates & participates in enrollment events, encourages key partners to participate, and assists were feasible.
  • Delivers presentations, attends meetings, and distributes educational materials to both members and potential members.
  • Assists with all incoming calls and assist perspective members or members with health access related questions.
  • Identify partnerships with key sponsorship opportunities and provide justification to determine UniVida Medical Centers participation.
  • Responsible for managing their own daily schedule in alignment with department Goals and Initiatives as assigned by regions.

 

Retention
  • Primary focus is to retain active members and reinstate inactive members, while providing a positive member experience.
  • Responds and resolves members inquiries and resolve service complaints fairly and effectively in a timely manner, according to processes and procedures and collects related data.
  • Conducts member satisfaction calls and acts as member advocate to resolve questions or concerns.
  • Establishes effective working rapport with medical centers personnel (providers and administrative staff).
  • Works extensively with Advanced MD (EMR) system to further investigate member services, documents, member surveys.
  • Coordinate and follow up as needed any member situation for disenrollment with the Enrollment Department, Customer Service and Marketing staff. Responsible to follow up with disenrolled members and document all communication via a phone survey for reasons that caused the member to withdraw the membership with UniVida Medical Centers.

 

Overall
  • Manage inbound and outbound calls in a professional manner and according to productivity and quality standards.
  • Demonstrates adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
  • Conducts telephone conversations in a polite manner and ensures accurate information is exchanged and member is satisfied.
  • Follow policies and procedures to ensure meeting and/or exceeding overall performance standards in all internal platforms (OPA, AOS, Advanced MD (EMR). Meet departmental standards for production and quality:
    • % of outbound and inbound calls answered
    • Rollover calls%, Abandoned Rate, missed calls and handled missed calls
    • Total talk time, Average time per call and Average time to answer
  • Ability to adapt and work on new projects as assigned, reporting activities and results in a timely manner. Identify new methodologies for efficiency in inventory management and department workflows. Must be organized and be able to work multiple campaigns at the same time and pull the correct campaign script based on the connected call.
  • Follow chain of command as appropriate when reporting issues or concerns.
  • Promote a positive attitude and a cooperative work environment.
  • Perform ADHOC duties and responsibilities as required, assigned, or requested.
  • Adherence to all organizational and departmental compliance and regulatory policies, procedures, and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures.
  • Escalate issues to Team Leads when appropriate.
  • Meet departmental standards for schedule adherence.
  • Participate in training and self-development opportunities when appropriate.
  • Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses.
  • This position is full-time (40 hours/week) Monday-Friday to start. As UniVida Medical Centers expands their network employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (Monday-Friday, 9:00am-5:00pm). It may be necessary, given the business need, to work occasional overtime.
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  • Perform other responsibilities as assigned by Manager.

 

  • High School Diploma/GED.
  • 1+ years of customer service experience.
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
  • Ability to multitask with multiple applications and monitors.
  • You will be asked to perform this role in an office setting or other company location.
  • 6+ months of experience working with confidential and sensitive information.
  • 6+ months of experience with clerical and administrative functions.
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. Experience with Microsoft Excel (saving, reading, and editing spreadsheets).

 

  • Live in the EST time zones.
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Ability to keep all company sensitive documents secure (if applicable).
  • Must live in a location that can receive a UniVida Medical Centers approved high-speed internet connection or leverage an existing high-speed internet service.

 

To apply for the Member Engagement Coordinator  position, please fill out the following form:



Benefit Coordinator: Description


 

  • Responsible for professionally representing Univida Medical Centers at the medical centers; provides center tours to prospective patients
  • Must learn and understand the services provided and identify the prospective/members needs
  • Collaborates and maintains a healthy relationship with UniVista Agents.
  • Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
  • Deliver presentations, attend meetings, and distributes educational materials to both prospects and members.
  • Assists with enrollment incoming calls and assist future members.
  • Maintains line of communications and follows up with current members to assure there is no loss of coverage
  • Perform other job-related duties as assigned
  • High school diploma or equivalent
  • Minimum 1 year of related experience (Marketing, Community Outreach, Healthcare Industry)
  • Demonstrated exceptional Networking and Negotiations skills
  • Demonstrated strong public speaking and presentation skills
  • Demonstrated ability to work in a fast-paced and team-oriented environment with little supervision
  • Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends

 

To apply for the Benefit Coordinator  position, please fill out the following form:


BRAND Univida website

UniVida Medical Centers arose out of the need to improve the quality of medical care in our community. Our company is based on delivering optimal and personalized patient care. Excellence of care is achieved through the collaboration of the highest qualified physicians in the community, delivery of world-class services, leading-edge technology, education, and focus on preventative care

Copyright by UniVida Medical Center 2024. All rights reserved.