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Benefit Coordinator: Description


 

  • Responsible for professionally representing Univida Medical Centers at the medical centers; provides center tours to prospective patients
  • Must learn and understand the services provided and identify the prospective/members needs
  • Collaborates and maintains a healthy relationship with UniVista Agents.
  • Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
  • Deliver presentations, attend meetings, and distributes educational materials to both prospects and members.
  • Assists with enrollment incoming calls and assist future members.
  • Maintains line of communications and follows up with current members to assure there is no loss of coverage
  • Perform other job-related duties as assigned
  • High school diploma or equivalent
  • Minimum 1 year of related experience (Marketing, Community Outreach, Healthcare Industry)
  • Demonstrated exceptional Networking and Negotiations skills
  • Demonstrated strong public speaking and presentation skills
  • Demonstrated ability to work in a fast-paced and team-oriented environment with little supervision
  • Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends

 

To apply for the Benefit Coordinator  position, please fill out the following form:



Social Services Coordinator: Description


UniVida Medical Centers is seeking a Social Services Coordinator who is responsible for managing multiple patients and their individual needs. Their duties include meeting with patients and their family members to discuss recent successes or setbacks to their situations, develop treatment plans for patients with mental illnesses or recovering from traumatic events. Maintain open communication with patients to ensure their physical and mental health wellbeing. Social Workers should be understanding, calm and able to manage stressful situations. They may need to provide treatment to patients in lieu of medical professionals in the event of emergencies while also providing therapeutic support to patients and their families as needed.

  • Evaluate patients (existing, new and prospective) based on their needs, limitations and desires
  • Conduct interviews with service users as well as their families in order to review and assess their situation
  • Offer support and information to service users, as well as their families
  • Make decisions and recommend on the best course of action for a particular member.
  • Address patient concerns and goals while maintaining constant communication with the patient as well as a social services coordinator.
  • Build rapport with patients and their families
  • Utilize resources (county and state) to support social service needs.
  • Maintain accurate records
  • Other duties as assigned by management.
  • Ability to make psychosocial assessments and develop and implement care plans
  • Ability to work independently and as part of a team.
  • Ability to work independently and as part of a team.
  • Ability to provide after-hours service as needed
  • Proficient computer skills
  • Excellent listening and communication skills, both verbal and written
  • Excellent people skills
  • Well-groomed, professional appearance
  • Good at decision-making
  • Problem-solving skills
  • Empathetic, patient, understanding and honest
  • Reliable and adaptable
  • Must be able to maintain client’s confidentiality
  • Must be ethical • Must be able to relate with people from diverse lifestyles and cultures
  • Good planning skills
  • Well organized
  • High School or GED
  • 1+ year experience
  • Knowledge of specific software programs used within the organization

 

To apply for the Social Services Coordinator  position, please fill out the following form:



Primary Care Physician: Description


The Primary Care Physician (PCP) is a licensed/Board Certified/Board Eligible trained professional in internal or family medicine who plays a key role as part of the clinical operations team providing direct patient care and providing assessments primarily in the health care center setting, or occasionally in acute care and home settings depending on the nature of the assignment. The responsibilities include but are not limited to geriatric assessment, medical history, physical exam, diagnosis and treatment, development of the plan of care, health education, specialty referrals, case management referrals, follow-up and clear documentation according to UniVida standards for quality, service, productivity and teamwork. It also includes the participation in clinical rounds and conferences plus in-depth documentation through written progress notes and summaries. The PCP will be required to demonstrate the ability to function both independently and in collaboration with other health care professionals. The PCP will consult with the applicable managers and medical directors to ensure compliance with guidelines along with participating in risk and quality management programs, clinical meetings and other meetings as required.

  • Functions independently as a primary care practitioner as part of a patient care team.
  • Independently assesses acute and non-acute clinical problems.
  • Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents and implements a patient management plan in response to the data obtained. This also includes assisting in the development of the plan of care in addition to providing appropriate patient/ family/significant other counseling and education.
  • Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient’s cultural background, level of understanding, personality and support systems. Serves as patient advocate.
  • Patient management includes the following: 1) writing admission, transfer and discharge orders; 2) ordering and interpreting appropriate laboratory and diagnostic studies: 3) ordering of appropriate medication and treatments; 4) referring patients for consultation when indicated i.e. dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.;5) Documentation through in-depth progress notes and summaries.
  • Participates in patient care rounds and conferences. Communicates patient management strategies to members of the patient care team.
  • Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.
  • Recognizes situations which require the immediate attention and initiates lifesaving procedures when necessary.
  • Uses advanced communication skills to problem solve complex situations and to improve processes and service to patients.
  • Collaborates with other multidisciplinary team members to analyze and evaluate current systems of health care delivery to identify and implement new practice patterns as appropriate.
  • Participates in outside activities that enhance personal and professional growth and development.
  • Initiates arrangements and writes orders for discharges and completes appropriate paperwork.
  • Works collaboratively with physicians, nurses, PT, social workers, family and key caregivers to transition the patient to a lower level of care as soon as medically appropriate.
  • Advocacy & Education-ensuring the patient has an advocate for needed services and any needed education.
  • Facilitates discharge to appropriate level of care and uses preferred providers when additional services are required.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Proficient with Microsoft Office Suite or similar software.
  • Ability to adapt easily to changing conditions and work responsibilities.
  • Ability to complete assigned tasks under stressful conditions.
  • Establishes and maintains an effective working environment.
  • Excellent people skills while following corporate policies and procedures.
  • Critically analyzes data and evidence for improving clinical practice.
  • Integrates knowledge from the humanities and sciences.
  • Translates research and other forms of knowledge to improve practice processes and outcomes.
  • Develops new practice approaches based on the integration of research, theory, and practice knowledge.
  • Bi/multilingual ability preferred.
  • MD. or D. O. degree.
  • Completion of residency at an accredited healthcare institution.
  • Board certification in primary care or related field from the American Board of Medical Specialties or American Osteopathic Association.
  • Current Drug Enforcement Agency (DEA) and Department of Public Safety (DPS) registration (if applicable to state), for prescription writing.
  • Is not sanctioned, excluded, or disbarred from any State or Federal Health Plan and has not Opted out of Medicare participation.
  • Willing to share malpractice history upon request
  • Work may involve some driving/traveling to assigned clinics or corporate office.
  • UniVida computers, standard and customized software applications, and tools.

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to sit, walk, stand. The incumbent must be able to work extended and flexible hours. Physical demands include the ability to lift to 50 pounds.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

 

To apply for the Primary Care Physician  position, please fill out the following form:



Pharmacy Technician: Description


UniVida Medical Centers is seeking a Pharmacy Technician who is responsible for helping Pharmacists perform daily tasks to serve patients. Their duties include filling and labeling prescriptions, interacting with patients to answer questions or give them their prescriptions and contacting patients to notify them when their prescription is ready.

  • Supporting pharmacological services by assembling, stocking and distributing medications
  • Maintaining records by recording and filing the prescriptions and orders of Physicians
  • Responsible for creating new patient profiles
  • Responsible of disposal of hazardous Waste/Materials
  • Sorting, stocking and labeling medications and monitoring inventory
  • Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
  • Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
  • Processing prescriptions electronically and ensuring all information is accurate and complete
  • Generating revenues by recording, calculating and issuing charges
  • Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
  • Contributes to team effort by accomplishing related results as needed
  • Performs other duties as requested by management.
  • Ability to interpret prescriptions for accuracy
  • Ability to work independently and as part of a team.
  • Ability to pay attention to details
  • Ability to analyze information
  • Ability to provide after-hours service as needed
  • Knowledge in brand and generic prescriptions
  • Mathematically Proficient
  • Proficient computer skills
  • Excellent listening and communication skills, both verbal and written
  • Excellent people skills
  • Well-groomed, professional appearance
  • Well organized
  • Good at decision-making
  • Good planning skills
  • Problem-solving skills
  • Empathetic, patient, understanding and honest
  • Reliable and adaptable
  • Must be able to relate with people from diverse lifestyles and cultures
  • Must be able to create and keep a safe and effective environment
  • Must be able to maintain client’s confidentiality
  • Must be ethical
  • High School diploma, GED, or equivalent
  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Previous experience as a Pharmacy Technician
  • PTCB National Certification Education
  • Frequent standing, walking, grasping, crouching, carrying, reaching, kneeling, bending, stooping, manual dexterity, speaking and tactile sensitivity and occasional sitting
  • Heavy lifting: up to 25 pounds maximum with frequent lifting, carrying, pushing and pulling, if needed
  • Frequent use of computer, keyboard, copy and fax machine and phone

 

To apply for the Pharmacy Technician position, please fill out the following form:



Care Manager: Description


UniVida Medical Centers is seeking a Care Manager to perform care management for patients with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize patient health care across the care continuum.

No supervisory responsibilities

  • Support and coordinate care with the patient’s primary care provider and other specialists as applicable
  • Assist with identifying high risk population (i.e., high utilizers, multiple co-morbidities, polypharmacy, non-compliant, at risk for readmission, oxygen dependent, bed and wheelchair bound etc…)
  • Conduct assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment(s) for patients enrolled in Care/Disease Management
  • Provide patients with education on medical condition and co-morbidities
  • Ensures patient access to services appropriate to their health needs (i.e. community resources, social services, behavioral etc…)
  • Implement care plans by facilitating patient needs as appropriate related to medical, psycho-social, and psychiatric needs.
  • Coordinate internal and external resources to meet patients’ needs
  • Monitor and maintain inventory on urgency medications and supplies
  • Assist and coordinate care regarding medical urgencies, not limited to assisting with IV’s, wound care, medication administration etc.…
  • Participate in Interdisciplinary Care Team (ICT) meetings with patient’s provider to communicate patients progress with his/her treatment plan, discuss complex issues or barriers to care
  • Performs duties telephonically or on-site such as at hospitals for discharge planning
    • Abide by Transition of Care (TOC) program description requirement
    • Communicate and coordinate with hospital and health plans concurrent reviewer
  • Complete Population Health Program activities and meet Key Performance Indicators as required in policies and procedures
    • TOC
    • High-Risk Complex
    • Disease Management (Diabetes, CHF, COPD)
    • Telehealth
  • Assist in problem solving with providers, utilization or service issues, prior authorization requests and long-term care application
  • Implement activities to promote cost savings such as:
    • Potentially prevent admissions by coordinating outpatient care
    • Reduce readmissions (Target 10%)
    • Improve Generic Dispensing Rate
  • Improve staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluation the application of learning to changes in treatment results
  • Assist patients with coordinating care pertaining to HEDIS/Preventive health screenings. (Target 5 Stars in all part C and Part D measures, 4 stars in Readmissions)
  • Strong written and verbal communication skills
  • Bi-lingual preferred
  • Time-management and organizational skills
  • Problem solving skills- Think critically and find potential solutions to problems
  • Skills with Windows-based operating systems and EHR
  • Skills in operating phones, computers, software and other IT systems.
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Ability to pay close attention to detail and to ensure accuracy of reports and data.
  • High school education of higher
  •  At least two years of related work experience are preferred.
  • Licenses and/or certifications: Medical Assistant, LPN, Registered Nurse, or Foreign Medical Practitioner or equivalent medical experience

This position works in one of our medical clinics. The employee is required interact with patients face to face and/or telephonically. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To apply for the Care Manager position, please fill out the following form:



Medical Coder Specialist: Description


UniVida Medical Centers is seeking a Medical Coder Specialist is trained to enter billing and coding information. They are responsible for ensuring that patient records have the correct codes and managing insurance billing. In addition, the job duties include contacting insurance companies and reviewing medical records.

  • Assign code to diagnoses and procedures, using International Classification of Diseases (ICD) , Current Procedural Terminology (CPT) codes and Healthcare Common Procedure Coding System ( HCPCS) code
  • Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations
  • Work closely with physicians, technicians, insurance companies, and other integral parties to uncover and discuss coding analysis results
  • Analyze issues where understanding situations or data, requires in-depth knowledge of organizational objectives
  • Retrieve and collect physician background info from various resources for reporting and relevant information from patient records.
  • Follow up with the provider on any documentation that is insufficient or unclear
  • Examining documents for missing information
  • Ensuring documents are grammatically correct and free from typing errors
  • Communicate with other clinical staff regarding documentation
  • Advising and training physicians and staff on medical coding
  • Complying with medical coding guidelines and policies per CMS and regulatory guidance
  • Review patient’s charts and documents for verification and accuracy
  • Develop, modify, and execute company policies and procedures that affect immediate operations and may also have organization-wide impact
  • Implement strategic policies, while selecting methods and evaluation criteria for obtaining accurate results
  • Performs other duties as assigned by the supervisor and/or manager
  • Ability to analyze malpractice claims by identifying issues, events, diagnoses, and procedures that resulted in the action
  • Ability to prepare summaries and assign the appropriate codes that apply
  • Ability to review claims to formulate a synopsis of facts and collaborate with claims examiners regarding the synopsis as needed
  • Ability to make corrections to draft reports sent for physician review and submit approved reports to management in a timely fashion
  • Ability to interact with claim staff, attorneys, and physicians regarding reports as-needed basis
  • Ability to understand medical terms
  • Ability to work in a face paced always changing environment
  • Ability to work on software applications systems and a willingness to learn
  • Ability to use a computer and electronic medical record
  • Ability to pay attention to the minute details of a project or task
  • Ability to adapt easily to changing conditions and work responsibilities
  • Ability to complete assigned tasks under stressful situations
  • Establishes and maintains effective working environment
  • Excellent communication skills, both verbal and written.
  • Excellent people skills while following medical centers policies and procedures.
  • Maintain a high level of integrity and confidentiality of patient medical information, team member and employer confidentiality. Comply with all HIPAA regulations.
  • High School Diploma or GED required
  • Certified Professional Coder (CPC)
  • 2 years of relevant experience in a similar role
  • Proficient computer skills
  • Knowledge of data entry and transcription
  • Proficient in both English and Spanish

To apply for the Medical Coder Specialist position, please fill out the following form:



Medical Claims/Payments Specialist: Description


UniVida Medical Centers is seeking a Medical Claims/Payment Posting Specialist who will performs complex clerical and accounting functions, including verification of explanation of benefits response, maintenance of billing records, and resolution of problems. Also, responsible for gathering and processing the information required to complete the medical insurance claims process. In addition, will be responsible for investigating pending claims and resolving discrepancies.

  • Perform posting charges
  • Perform completion of claims to payers
  • Conduct duties in a professional and timely fashion
  • Submit billing data to the appropriate insurance providers
  • Process claims
  • Resolve denial instances
  • Achieve maximum reimbursement for services provided
  • Deploy, maintain and report on various programs
  • Conduct audits
  • Searching each financial statement for any payment inconsistencies or errors
  • Collaborating with patients or providers, third party institutions and other team members to resolve billing inconsistencies and errors
  • Inputting payment history, upcoming payment information or other financial data into an individual account
  • Informing patients or providers of any missed or upcoming payment deadlines
  • Calculating and tracking various medical centers’ financial statements
  • Translating medical code if working in a medical setting
  • Other duties may be assigned by the supervisor.
  • Highly organized, proactive, attentive to details and goal oriented
  • Ability to work with large data sets with guidance from medically trained individuals
  • Ability to identify problems, think logically or creatively, and devise practical solutions
  • Ability to prioritize and carry out work assignments independently and efficiently
  • Ability to work independently and be self-directed and flexible
  • Ability to prioritize
  • Ability to perform functions with minimal supervision
  • Ability to work at a high-volume level of accuracy
  • Ability to be discreet and maintain the security of patient or customer information
  • Strong attention to detail with excellent organizational skills
  • Ability to adapt easily to changing conditions and work responsibilities
  • Ability to complete assigned tasks under stressful situations
  • Advance understanding of medical terminology and diagnoses knowledge
  • Establishes and maintains effective working environment
  • Excellent communication skills, both verbal and written.
  • Excellent people skills while following medical centers policies and procedures.
  • Excellent problem-solving and critical thinking skills
  • Proficient computer skills
  • Strong level of confidentiality due to the sensitivity of materials and information     handled.
  • In-depth knowledge of industry best practices
  • Basic math and accounting skills
  • Understanding of industry-specific policies, such as HIPAA regulations for health care
  • Highschool Diploma
  • Associate degree or higher preferred
  • Minimum of 3 years of experience in medical billing or coding filed
  • Proficient in Electronic medical records
  • Proficient with Microsoft word and excel

To apply for the Medical Claims/Payments Specialist position, please fill out the following form:



Member Service Manager: Description


UniVida Medical Centers is seeking a Member Service Manager will lead and oversee the Call Center Department for Patient Services. Is responsible for UniVida Medical Centers to deliver the most effective, accessible, and efficient healthcare customer service to patients.

  • Hires and trains Call Center – Patient Services employees.
  • Oversees the daily workflow and scheduling of patients.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.
  • Maintains knowledge base for the IT systems, operational procedures, and any specific additional customer requirement..
  • • Conducts Quality Assurance activities (e.g., call monitoring, database review, coaching) which focuses on the continuous improvement of the quality, consistency, compliance, and accuracy of verbal and written communications
  • Utilizes tools to monitor qualitative aspects of triage and patient phone calls and ensures team is providing excellent patient customer service.
  • Assists Medical Centers colleagues with challenging times when peak volumes are achieved, or personnel are absent
  • Contributes to the product knowledge development and training of employees within the team
  • Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
  • Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with UniVida Medical Centers values and mission.
  • Compile, analyze, and provide call center operations reports on a regular basis. Monitors patient intake process and proactively communicates trends to upper management and strategically uses trends to guide and modify operations.
  • Monitors call volume and related activities on a daily basis; provides management with periodic reports to facilitate staffing/process decisions.
  • Contributes to establishing the goals and objectives for the Call Center – Patient Services team.
  • Responds directly to medical information requests by patients or their doctors following all required legal compliance standards.
  • Responsible for providing superior quality patient support through active listening, asking clarifying questions, demonstrating patience and empathy, while ensuring issue resolution. Must lead by example on effective use of soft phone skills. Demonstrates consistent, superior patient service, even with difficult callers and situations.
  • Sustains rapport with centers by making periodic visits.
  • Provides information by collecting, analyzing, and summarizing data and trends.
  • Prepares and presents daily, weekly and monthly patient reports to upper management.
  • Supervises that staff coordinates the provision of multiple services to members performing a full range of administrative support services for medical offices including registration and scheduling of members, tests, and other related duties.
  • Responsible for supervising that staff is providing the highest level of members/customer satisfaction.
  • Verifies that’s staff updates demographic, insurance, and other members information in Advanced MD (EMR).
  • Trains staff to provide patient education regarding questions asked about scheduling, lab results, forms, etc.
  • Obtain new member referrals from new or existing members.
  • Provides adequate notes and documentation within (EMR) platform to ensure patient satisfaction.
  • Obtains feedback from staff and helps analyze members opinions and develop new techniques to ensure, retention.
  • Performs other related duties as assigned.
  • Strong patient orientation and critical thinking skills.
  • Ability to adapt, manage and work new projects as assigned by the operations team, responsible to report activities and results in a timely manner. Identify new methodologies for efficiency in inventory department workflows. Must be organized and be able to work multiple tasks at the same time assigned by operations.
  • Ability to work under pressure.
  • Report to upper management any staff or members issues or concerns.
  • Promote a positive attitude and a cooperative work environment.
  • Adherence to all organizational and departmental compliance and regulatory policies, procedures, and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures.
  • Pro-active and good listener
  • Attention to detail
  • Superior organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Excellent patient service skills.
  • Excellent interpersonal and negotiation skills.
  • Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
  • High school diploma or equivalent required.
  • Bachelor’s degree in Healthcare, Business Administration, or a related field preferred.
  • Proven experience overseeing all tasks described above
  • At least three (3+) years of experience managing call center – patient services operations required.
  • At least three (3+) years of successful call center – patient services experience preferred.
  • People management experience is necessary.
  • Proven track-record in launching and leading a new call center in the healthcare filed.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift-up to fifteen (15) pounds at times.

To apply for the Member Service Manager position, please fill out the following form:



Community Outreach Specialist: Description


 

UniVida Medical Centers is seeking a Community Outreach Specialist who is to build trusted relationships with members across UniVida Medical Centers health care life cycle. The Community Outreach Coordinator is responsible for cultivating, maintaining, and building relationships with community partners to drive new members referrals to all UniVida Medical Centers and contribute towards growth targets. This role requires a mix of strong interpersonal skills and established sales acumen to connect with prospective members on an individual level and contribute to the centers’ growth objectives and build relationships within the Miami-Dade and Broward communities. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution to ensure membership retention.

  • Coordinate events, working to develop strategic marketing plans and implement them at the client/caregiver and referral source level.
  • Coordinate meetings with physicians, attending health fairs and events, partnering, and collaborating with all current and future funding sources to obtain referrals.
  • Ensure progress reports are sent to physicians of members served on a regular basis.
  • Evaluate, build, nurture, and cultivate relationships with individual seniors and business-to-business partnerships to generate new member opportunities
  • Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
  • Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with UniVida Medical Centers values and mission.
  • Meet and exceed defined monthly, quarterly, and annual enrollment goals and expected center growth targets
  • Meet with seniors, physicians, and houses of worship to share information about ability to meet their care needs or member’s care needs.
  • Cultivate strong relationships with community members to keep UniVida Medical Centers as their top provider choice when referring members.
  • Partner with community officials, businesses, and senior outreach programs to develop events to grow client base
  • Ensure external funding sources and Sponsors are invited to community events to ensure continued engagement to our programs.
  • Follow up with event attendees to post events.
  • Track results of various events to refine approach over-time to maximize impact (Evaluate effectiveness of outreach activities)
  • Design, implement and evaluate innovative outreach activities
  • Answer basic questions related members services after orientation.
  • Welcome and educate new members on all the UniVida Medical Centers Health integrated care services.  Assist and care for new member for the first 3 months to avoid disenrollment and throughout effectivity of member.
  • Recruiting and taking inbound calls for members calling their doctor offices.
  • Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties.
  • Coordinates the provision of multiple services to members performing a full range of administrative support services for medical offices including registration and scheduling of members, tests, and other related duties.
  • Responsible for providing the highest level of members/customer satisfaction.
  • Verifies and updates demographic, insurance, and other members information in Advanced MD (EMR).
  • Obtain new member referrals from new or existing members.
  • Provides adequate notes and documentation within (EMR) platform to ensure patient satisfaction.
  • Analyze members opinions and develop new techniques to ensure, retention.
  • Primary focus is to retain active members and reinstate inactive members, while providing a positive member experience.
  • Responds and resolves members inquiries and resolve service complaints fairly and effectively in a timely manner, according to processes and procedures and collects related data.
  • Perform other duties as assigned by manager.
  • Ability to build strong community relationships
  • Ability to work with a results-driven and goal-oriented mindset to achieve objectives despite challenges and roadblocks
  • Ability to thrive in ambiguous settings and identify next steps
  • Ability to work under general direction and independently
  • Ability to work in an ever-changing environment with enthusiasm
  • Ability to handle multiple activities which often have very limited timeframes
  • Ability to work with and empower others
  • Ability to identify and build relationships with community organizations and agencies related to the program.
  • Ability to provide services in a culturally sensitive manner.
  • Ability to communicate verbally with culturally diverse individuals at all levels within and outside the organization.
  • Ability to work cooperatively and effectively with coworkers and citizens whose backgrounds may differ from one’s own.
  • Ability to organize assignments and manage time to complete tasks based on centers deadlines.
  • Ability to work independently and as part of a team
  • Ability to have good time management skills
  • Ability to provide after-hours service as needed
  • Ability to teach, engage and disseminate information accurately to recruit members
  • Proficient computer skills
  • Excellent listening and communication skills, both verbal and written
  • Excellent people skills
  • Well-groomed, professional appearance
  • Good at decision-making
  • Problem-solving skills and decision-making skills
  • Empathetic, patient, understanding and honest
  • Reliable and adaptable
  • Must be able to maintain client’s confidentiality
  • Must be ethical
  • Must be able to relate with people from diverse lifestyles and cultures
  • Good planning and organization skills
  • High School or Equivalent
  • 1+ years of customer service experience.
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
  • Ability to multitask with multiple applications and monitors.
  • You will be asked to perform this role in an office setting or other company location.
  • 6+ months of experience working with confidential and sensitive information.
  • 6+ months of experience with clerical and administrative functions.
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.  Experience with Microsoft Excel (saving, reading, and editing spreadsheets).

To apply for the Community Outreach Specialist position, please fill out the following form:



X-Ray Technician: Description


Perform X-Ray Technician for diagnostic purposes. Follow established radiologic requirements and regulations to ensure patient care and safety.

  • Prepare patients for radiologic procedures. Accompany patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during scan.
  • Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination. Take x-rays following established radiologic requirements and regulations to ensure patient care and safety.
  • Use radiation safety measures and protection devices to ensure safety of patients and team members.
  • Maintaining diagnostic imaging equipment and materials. Report equipment malfunctions to Practice Manager or supervisor.
  • Positioning patients for diagnostic imaging examinations.
  • Advising and supporting patients.
  • Shielding patients from unnecessary exposure to X-rays or radiation.
  • Following physician orders to ensure accuracy of image capture.
  • Evaluation of captured images for clarity and accuracy.
  • Keeping clear records through EMR, PACS and Clearinghouse
  • Communicate with referring primary care physician and discuss case.
  • Perform related administrative duties including completing necessary forms, labeling films and film envelopes and maintaining procedure logs.
  • Retrieve radiologic orders from and input related data into the electronic medical record.
  • Serve as a back-up for clinical team members as needed by controlling patient flow, performing EKG tests, obtaining blood pressure measurements, documenting vital signs in the EMR and administering injectables.
  • Perform other assigned duties as needed.
  • Knowledge of radiologic standards, requirements and regulations.
  • Knowledge of radiologic safety, cleanliness and infection control policies and regulations.
  • Knowledge of radiologic equipment uses and maintenance.
  • Ability to perform work accurately and thoroughly.
  • Ability to use a computer and electronic medical record.
  • Ability to pay attention to the minute details of a project or task.
  • Ability to adapt easily to changing conditions and work responsibilities.
  • Ability to complete assigned tasks under stressful situations.
  • Excellent communication skills, both verbal and written.
  • Excellent people skills. Ability to meet patients and others needs while following medical centers policies and procedures.
  • Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
  • High School Diploma or GED
  • Associate degree or higher preferred
  • Certified Radiologic Technologist license is required
  • 1+ year of Radiologic Technician experience preferred
  • Proficient computer skills
  • Proficient in both English and Spanish.
  • Frequent standing, walking, grasping, carrying, reaching, bending, stooping, speaking and occasional sitting
  • Heavy lifting: up to 100 pounds maximum with frequent lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed
  • May need to lift or turn patients who are disabled, with assistance if needed
  • Frequent use of computer, keyboard, copy and fax machine and phone

To apply for the X-Ray Technician position, please fill out the following form:


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UniVida Medical Centers arose out of the need to improve the quality of medical care in our community. Our company is based on delivering optimal and personalized patient care. Excellence of care is achieved through the collaboration of the highest qualified physicians in the community, delivery of world-class services, leading-edge technology, education, and focus on preventative care

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