The dentists at our practice play a critical role in providing comprehensive dental care to our patients. They are dedicated to providing exceptional oral health services with a focus on trustworthy, patient-centered, service-oriented, customer-driven communication. results. Our dentists serve as primary caregivers for our patients’ dental needs and uphold our mission of promoting optimal oral health.
Diagnosing and treating oral health conditions, diseases, and disorders.
Performing dental procedures such as fillings, extractions, root canals, and crown placements.
Conducting dental exams and assessments to determine patients’ oral health status.
Developing treatment plans and explaining them to patients, including potential risks and benefits.
Administering local anesthesia and sedation when necessary for dental procedures.
Educating patients on proper oral hygiene practices and preventive care.
Monitoring and managing patients’ oral health progress and providing follow-up care.
Ordering and interpreting dental X-rays and other diagnostic tests.
Keeping detailed patient records and maintaining confidentiality of patient information.
Staying current with advancements in dental technology and techniques through continuing education and professional development.
Be credentialed in Medicare Advantage Insurances such as Humana, Simply, CarePlus, Preferred, HealthSun, Aetna, etc.
Bilingual proficiency in Spanish and English for effective patient communication.
Medical terminology knowledge.
Required: High school diploma or GED.
Hold a valid FL Dental License.
Possess current CPR certification and DEA certification.
Have a minimum of 3 years of experience in General Dentistry.
All required by a general dentist.
To apply for the Dentist position, please fill out the following form:
Patient Services Coordinator are an extension of the Univida Front Desk workforce and as an extension therefore responsible for answering inbound/ outbound calls. Patient Services Coordinator makes use of company policies to obtain First Call Resolution on every call with emphasis on patient centered, service focused, results oriented and trustworthy communication. Patient Services Coordinator is often the first point of contact for customers’ and patient issues. Patient Services Coordinator is required to have a commitment to customer/patient satisfaction and an ability to make quick and accurate decisions. The Patient Services Coordinator is here in support and promotion of the Univida mission of delivering the best medical care.
Answer incoming customer /patient phone calls with member advocacy at the forefront and considering metric guidance to ensure our resources are equally available to all Univida patients.
Making and confirming patient medical and transportation appointments in Advanced MD.
Maintain customer/patient satisfaction ratings based on explicit criteria set forth by the company
Take a minimum amount of 60 inbound calls.
Must maintain an Occupancy rate of 84% or greater .
Must adhere to the department’s most updated adherence/attendance policy
Must obtain a minimum of 90% in Quality Assurance Scores.
Company and government compliant documentation is required. Responds to emergency care, urgent care or medical advice to via the appropriate channels and by following the corresponding protocols. Patient Safety is first.
Attend and actively engage in all mandatory training sessions to stay updated on services or company policy changes
All process and routing protocols must be adhered to consistently and routinely
Proficient in Microsoft office
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends if needed
Strong problem-solving abilities
Call management and patient de-escalation skills
Ability to work with behavioral health patients
Required: High school diploma or GED.
Experience with technology and the ability to function in multiple software applications.
Multitasking
Must be able to speak, read and write English and Spanish
Preferred but not required: Previous experience in a physician’s office, clinic, or hospital.
Medical terminology knowledge.
This position works under usual office conditions. The associates are required to work at a work computer as well as be on the phone for defined periods of time. Must be able to stand, sit, walk and occasionally climb. The candidate must be able to work a full shift and accept a schedule within the business hours of the department. Physical demands include ability to lift to 50 lbs. Employee must be able to transition to work at home in case of a change in business direction or as a consequence of a local or national health crisis. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply for the Patient Services Coordinator position, please fill out the following form:
UniVida Medical Centers is seeking a Phlebotomist who serves patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing; performing screening procedures. A phlebotomist is responsible got using their medical knowledge to take blood samples from patients. Their duties include preparing the testing room with the proper tools, walking patients through the process when inserting needles and retrieving samples and labeling samples for further analysis in medical laboratories.
Arrange daily activities based on urgency of requests for fluid samples
Identify patients and their personal information using their ID, documents or other means
Determine the right venipuncture method based on patient age, health, etc.
Reassure patients and help them relax
Preparing patients before drawing blood
Find veins that are suitable for puncture
Draw blood using sterilized needles, vials and other equipment
Ensure optimal and quantity of samples
Collect and distribute FOBT, PT-INR, Urine samples, etc.
Ensure inventory controls are met to meet patient and physicians ordering needs
Centrifuge blood samples
Expect to work with many patients varying in age and health status
Keep the phlebotomy workstation clean and well always organized
Verifying patient information and label samples correctly and send or deliver them for testing
Working with physicians and always following their directions
Work with physician’s order to close HEDIS gaps.
Work with health plan reports to report gaps that were closed.
Work with practice management system to ensure patient appointments are met
Perform other duties and functions as requested by management
Highly organized, proactive, attentive to details and goal oriented
Ability to work with large data sets with guidance from medically trained individuals
Ability to successfully draw blood from patients with minimal or no complications
Ability to identify problems, think logically or creatively, and devise practical solutions
Ability to prioritize and carry out work assignments independently and efficiently
Ability to work with many diverse people
Ability to work independently and be self-directed and flexible
Ability to prioritize.
Ability to perform functions with minimal supervision.
Ability to work at a high-volume level of accuracy
Ability to adapt easily to changing conditions and work responsibilities
Ability to complete assigned tasks under stressful situations
Establishes and maintains effective working environment
Excellent communication skills, both verbal and written.
Excellent people skills while following medical centers policies and procedures.
Proficient computer skills
Strong level of confidentiality due to the sensitivity of materials and information handled.
Strong interpersonal skills
Displays compassionate leadership in dealing with direct reports
High school diploma or graduation equivalency degree (GED)
Phlebotomy certification and diploma
Proven experience working as a phlebotomist
Ability to successfully draw blood from patients with minimal or no complications
Empath and interpersonal skills for working with patients
UniVida Medical Centers is seeking a Medical Assistant who serves patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing; performing screening procedures. Their duties include preparing the testing room with the proper tools, walking patients through the process when inserting needles and retrieving samples and labeling samples for further analysis in medical laboratories.
Arrange daily activities based on urgency of requests for fluid samples
Identify patients and their personal information using their ID, documents or other means
Determine the right venipuncture method based on patient age, health, etc.
Reassure patients and help them relax
Preparing patients before drawing blood
Find veins that are suitable for puncture
Draw blood using sterilized needles, vials and other equipment
Ensure optimal and quantity of samples
Collect and distribute FOBT, PT-INR, Urine samples, etc.
Ensure inventory controls are met to meet patient and physicians ordering needs
Centrifuge blood samples
Expect to work with many patients varying in age and health status
Keep the phlebotomy workstation clean and well always organized
Verifying patient information and label samples correctly and send or deliver them for testing
Working with physicians and always following their directions
Work with physician’s order to close HEDIS gaps.
Work with health plan reports to report gaps that were closed.
Work with practice management system to ensure patient appointments are met
Perform other duties and functions as requested by management
Highly organized, proactive, attentive to details and goal oriented
Ability to work with large data sets with guidance from medically trained individuals
Ability to successfully draw blood from patients with minimal or no complications
Ability to identify problems, think logically or creatively, and devise practical solutions
Ability to prioritize and carry out work assignments independently and efficiently
Ability to work with many diverse people
Ability to work independently and be self-directed and flexible
Ability to prioritize
Ability to perform functions with minimal supervision.
Ability to work at a high-volume level of accuracy
Ability to adapt easily to changing conditions and work responsibilities
Ability to complete assigned tasks under stressful situations
Establishes and maintains effective working environment
Excellent communication skills, both verbal and written
Excellent people skills while following medical centers policies and procedures.
Proficient computer skills
Strong level of confidentiality due to the sensitivity of materials and information handled.
Strong interpersonal skills
Displays compassionate leadership in dealing with direct reports
High school diploma or graduation equivalency degree (GED)
Phlebotomy certification and diploma
Proven experience working as a phlebotomist
Ability to successfully draw blood from patients with minimal or no complications
Empath and interpersonal skills for working with patients
An IT Specialist troubleshoots problems and answers staff questions to prevent downtime, while enhancing the use of hardware, software, peripheral equipment, and operating systems. He/she provides technical assistance, support, and advice to the Legislature staff
Provides clients with information by designing methods to collect and retrieve data. Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.
Collects data by identifying sources of information and designing survey and collection methods.
Organizes information by studying, analyzing, interpreting, and classifying data.
Resolves retrieval problems by altering design to meet requirements.
Prepares reports by collecting, analyzing, and summarizing information.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting system changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
Maintains database by entering data.
Technical understanding
Process improvement
Data processing
Reporting research results
Networking knowledge
Presenting technical information
Written communication
Operating systems
Reporting skills
Client relationships
Documentation skills
Bachelor’s degree in computer science, mathematics, or engineering preferred.
Minimum of 1 years of experience in IT
Experience working with following environments: Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage, Azure, KACE 1000
Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
Working knowledge of scripting languages (Powershell, Bash, Java, etc.)
To apply for the IT Specialist position, please fill out the following form:
Patient Retention Specialist primary focus is to retain active members and reinstate in active members, while providing a position patient/member experience. The Patient Retention Specialist responsibility will be to spend their day answering inbound calls from patients wishing to cancel their service. The patient’s concerns will be heard, and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return.
The Retention Specialist’s primary focus is to bring everyone on the same page with a final motive of retaining active patients, reinstating inactive patients, and ensuring a positive patient member experience.
Actively in contact with all patients, proactively seeking to increase the patient’s satisfaction with UniVida Medical Centers.
Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
Is accountable for achieving retention targets in their assigned medical centers.
Designs profiles for each patient that enables all associates, across the continuum of care, to increase the number of positive engagements.
Develop new strategies for customer retention activities.
Makes recommendations based on data and observances regarding retention improvements.
The incumbent fosters a patient- and family-centered approach to identifying and addressing concerns.
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns.
Establishes effective working rapport with medical centers personnel (providers and administrative staff).
Responds to questions, resolves issues and/or forwards to appropriate personnel in a timely manner to ensure patient satisfaction.
Contributes with ideas for process or efficiency improvements.
Reports errors, omissions, and incidents to the Supervisor of Patient Retention through documented reports.
Welcome and educate new patients on all UniVida Medical Centers care services.
Obtain new member referrals from new or existing patients.
Analyze patient opinions and develop new techniques to ensure retention.
Identifies and presents trends that might be addressed to improve quality and patient experience.
Maintaining a consistently positive attitude and patient first approach to deliver excellent service to all patients.
Maintaining current knowledge of products and services offered.
Perform other assigned duties as needed.
Ability to establish and maintain effective working relationships with the patient and health care team.
Ability to prioritize and multi-task · Ability to work independently and take initiative
Ability to work in a face paced always changing environment
Establishes and maintains effective working environment
Ability to use a computer and electronic medical record.
Ability to pay attention to the minute details of a project or task.
Ability to adapt easily to changing conditions and work responsibilities.
Ability to complete assigned tasks under stressful situations.
Excellent communication skills, both verbal and written.
Excellent people skills. Ability to meet patients and others needs while following medical centers policies and procedures.
Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
High School Diploma or GED required · Associate degree or higher preferred
3+ years in patient experience or customer service
Proficient computer skills such as: Excel, Microsoft, software applications and ability to type quickly and accurately.
Proficient in both English and Spanish
To apply for the Patient Retention Specialist position, please fill out the following form:
The Nurse Practitioner (APRN) acts as part of the clinical operations team and is responsible for providing direct patient care in Univida Medical Centers and home settings depending on the nature of the assignment. The responsibilities include but are not limited to geriatric assessment, medical history, physical exam, diagnosis and treatment, development of the plan of care, health education, physician referrals, case management referrals, follow-up, and clear documentation according to Univida’s standards for quality, service, productivity, and teamwork. It also includes the participation in clinical rounds and conferences plus in-depth documentation through written progress notes and summaries.
Independently assesses acute and non-acute clinical problems. Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents, and implements a patient management plan in response to the data obtained. This also includes assisting in the development of the plan of care in addition to providing appropriate patient/ family/significant other counseling and education.
Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient’s cultural background, level of understanding, personality, and support systems. Serves as patient advocate.
Patient management includes the following:
Writes admission, transfers, and discharges orders.
Orders and interprets appropriate laboratory and diagnostic studies.
Orders of appropriate medication and treatments.
Refers patients for consultation when indicated i.e. dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.
Documentation through in-depth progress notes and summaries.
Participates in patient care rounds and conferences. Communicates patient management strategies to members of the patient care team. Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.
Recognizes situations which require the immediate attention of a physician, and initiates life-saving procedures when necessary.
Uses advanced communication skills to problem solve complex situations and to improve processes and service to patients.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficient with Microsoft Office Suite or similar software.
Ability to adapt easily to changing conditions and work responsibilities.
Ability to complete assigned tasks under stressful conditions.
Establishes and maintains an effective working environment.
Excellent people skills while following corporate policies and procedures.
Critically analyzes data and evidence for improving clinical practice.
Integrates knowledge from the humanities and sciences.
Translates research and other forms of knowledge to improve practice processes and outcomes.
Develops new practice approaches based on the integration of research, theory, and practice knowledge.
Bi/multilingual ability preferred.
Current Nurse Practitioner Certification (APRN) in the State of practice required
Current Drug Enforcement Agency (DEA) and Department of Public Safety (DPS) registration (if applicable to state), for prescription writing.
Is not sanctioned, excluded, or disbarred from any State or Federal Health Plan and has not Opted out of Medicare participation.
Willing to share malpractice history upon request
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to sit, walk, stand. The incumbent must be able to work extended and flexible hours. Physical demands include the ability to lift to 50 pounds.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
This role does not have supervisory responsibilities.
Work may involve some driving/traveling to assigned clinics or corporate office.
UniVida computers, standard and customized software applications, and tools.
To apply for the APRN position, please fill out the following form:
UniVida Medical Centers is seeking a Member Engagement Coordinator, the role of the Call Center personnel is to build trusted relationships with members across UniVida Medical Centers health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution to ensure membership retention.
Customer Service
Directly responsible for producing a monthly Univida Medical Centers calendar of events
Collaborates with the community outreach supervisor and coordinators to plan, implement, and evaluate community activities and events.
MUST be expert at UniVida Medical Centers services and identify any prospects/member’s needs.
Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations, and providers, ensuring all efforts are directed towards building Medicare and the Marketplace membership.
Effectively moves relationships through the “enrollment” pipeline.
Performs Insurance Verification of benefit coverage on all of patient’s insurance plans for each service being provided.
Collaborates and maintains a healthy relationship with Health plans Agents and Brokers.
Responsible for achieving, monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
Schedule, coordinates & participates in enrollment events, encourages key partners to participate, and assists were feasible.
Delivers presentations, attends meetings, and distributes educational materials to both members and potential members.
Assists with all incoming calls and assist perspective members or members with health access related questions.
Identify partnerships with key sponsorship opportunities and provide justification to determine UniVida Medical Centers participation.
Responsible for managing their own daily schedule in alignment with department Goals and Initiatives as assigned by regions.
Retention
Primary focus is to retain active members and reinstate inactive members, while providing a positive member experience.
Responds and resolves members inquiries and resolve service complaints fairly and effectively in a timely manner, according to processes and procedures and collects related data.
Conducts member satisfaction calls and acts as member advocate to resolve questions or concerns.
Establishes effective working rapport with medical centers personnel (providers and administrative staff).
Works extensively with Advanced MD (EMR) system to further investigate member services, documents, member surveys.
Coordinate and follow up as needed any member situation for disenrollment with the Enrollment Department, Customer Service and Marketing staff. Responsible to follow up with disenrolled members and document all communication via a phone survey for reasons that caused the member to withdraw the membership with UniVida Medical Centers.
Overall
Manage inbound and outbound calls in a professional manner and according to productivity and quality standards.
Demonstrates adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
Conducts telephone conversations in a polite manner and ensures accurate information is exchanged and member is satisfied.
Follow policies and procedures to ensure meeting and/or exceeding overall performance standards in all internal platforms (OPA, AOS, Advanced MD (EMR). Meet departmental standards for production and quality:
% of outbound and inbound calls answered
Rollover calls%, Abandoned Rate, missed calls and handled missed calls
Total talk time, Average time per call and Average time to answer
Ability to adapt and work on new projects as assigned, reporting activities and results in a timely manner. Identify new methodologies for efficiency in inventory management and department workflows. Must be organized and be able to work multiple campaigns at the same time and pull the correct campaign script based on the connected call.
Follow chain of command as appropriate when reporting issues or concerns.
Promote a positive attitude and a cooperative work environment.
Perform ADHOC duties and responsibilities as required, assigned, or requested.
Adherence to all organizational and departmental compliance and regulatory policies, procedures, and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures.
Escalate issues to Team Leads when appropriate.
Meet departmental standards for schedule adherence.
Participate in training and self-development opportunities when appropriate.
Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses.
This position is full-time (40 hours/week) Monday-Friday to start. As UniVida Medical Centers expands their network employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (Monday-Friday, 9:00am-5:00pm). It may be necessary, given the business need, to work occasional overtime.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Perform other responsibilities as assigned by Manager.
High School Diploma/GED.
1+ years of customer service experience.
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Ability to multitask with multiple applications and monitors.
You will be asked to perform this role in an office setting or other company location.
6+ months of experience working with confidential and sensitive information.
6+ months of experience with clerical and administrative functions.
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. Experience with Microsoft Excel (saving, reading, and editing spreadsheets).
Live in the EST time zones.
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure (if applicable).
Must live in a location that can receive a UniVida Medical Centers approved high-speed internet connection or leverage an existing high-speed internet service.
To apply for the Member Engagement Coordinator position, please fill out the following form:
Responsible for professionally representing Univida Medical Centers at the medical centers; provides center tours to prospective patients
Must learn and understand the services provided and identify the prospective/members needs
Collaborates and maintains a healthy relationship with UniVista Agents.
Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
Deliver presentations, attend meetings, and distributes educational materials to both prospects and members.
Assists with enrollment incoming calls and assist future members.
Maintains line of communications and follows up with current members to assure there is no loss of coverage
Perform other job-related duties as assigned
High school diploma or equivalent
Minimum 1 year of related experience (Marketing, Community Outreach, Healthcare Industry)
Demonstrated exceptional Networking and Negotiations skills
Demonstrated strong public speaking and presentation skills
Demonstrated ability to work in a fast-paced and team-oriented environment with little supervision
Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends
To apply for the Benefit Coordinator position, please fill out the following form:
UniVida Medical Centers arose out of the need to improve the quality of medical care in our community. Our company is based on delivering optimal and personalized patient care. Excellence of care is achieved through the collaboration of the highest qualified physicians in the community, delivery of world-class services, leading-edge technology, education, and focus on preventative care
Copyright by UniVida Medical Center 2023. All rights reserved.
